Learning for Life Autism Centre

Feedback and Complaints Form

L4Life encourages open communication and continually seeks to develop and improve as a service provider. We take client feedback and complaints seriously and handle complaints in line with our Client Complaints Policy and the NDIS Quality and Safeguard Commission requirements. Clients are welcome to provide feedback or make a complaint directly to our staff in person, on the phone, via email or via the form below.

Client First Name *

Client Last Name *

OR: I am making this complaint/feedback anonymously. Please note that if you are making your complaint anonymously, we may be unable to respond.

Yes, I am making this complaint/feedback anonymously

Are you making a complaint or providing feedback? *

I am making a complaint
I would like to provide feedback

Is someone assisting you to complete this form? *

Yes
No

If someone is assisting you to complete this form, please fill in the below represenative details.

First Name of Representative

Last Name of Representative

Postal Address of Representative

Organisation of Representative

Phone of Representative

Email Address of Representative

Details of the complaint or feedback *

Date the problem/concern arose

Who was involved?

Please provide some details to help us understand your concern or any feedback you would like to provide.

What outcome(s) are you seeking? Do you want us to change anything in future?

How would you like us to let you know about the process of your complaint? *

In person
By phone
By email
By mail

You can also give feedback to the NDIS Commission.

They take feedback or complaints about services that you are not happy with. You can call them on: 1800 035 544. Or you can call the National Relay Service and ask for 1800 035 544. You can also do this online at https://www.ndiscommission.gov.au/participants/participants-make-complaint.

You can also call the NDIA on 1800 800 110.

You can have an Advocate or Representative with you when you make a complaint. They can give you support. To access information about Advocates you can visit this website: https://www.ndiscommission.gov.au/participants/how-advocate-can-help-you